Prices and Refund Policy

eVisapply.com is your reliable online platform, operated by DIGITAL MOONKEY LIMITED, for completing mandatory travel documents required for visitors to various destinations. Our service fees cover the secure online processing of your application and dedicated customer support, so you can focus on planning your trip.

If you have any questions about prices, payments or refunds, you can contact us at [email protected].

How our service works

When you submit your application, our team immediately reviews your information for common errors, secures your data, and schedules the submission according to the official time window before your arrival.

Once this process has started, resources are allocated to your application, which is why refunds may no longer be possible after the processing stage begins.

Important: Applying early is correct

You can apply months in advance. Your information is securely stored and monitored, and your travel document is submitted only when the official time window opens before your arrival. This is one of the key benefits of our service.

Prices

Our service fees vary by destination. Prices are displayed during the application process and depend on the specific travel document required for your chosen destination.

Service Options

• Standard Service: Base price per person (varies by destination)
• Fast Service: Additional surcharge of USD 20.00 per person
• Premium Service: Additional surcharge of USD 50.00 per person

All prices are final and shown in United States Dollars (USD).

All prices include our service fee. Government or sustainability fees are included where applicable.

Our service fee is charged for the processing and handling of your online travel document application and for providing customer assistance throughout the process. The fee does not cover any costs that may be required by airlines, travel agencies or other third parties related to your trip.

Refunds and Cancellations

We understand that travel plans can change. To keep the process transparent and fair, our refund and cancellation policy is as follows:

• Refunds are available only if the application has not yet entered the processing stage.
• Once processing has begun, no changes or refunds can be made.
• Refund requests must be submitted through our contact form or via email to [email protected].
• Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.

What is considered the "processing stage"?

The processing stage begins once your application has been reviewed and prepared for submission, which may occur shortly after payment. Once our team has allocated resources to process your application, refunds are no longer available.

Common question: I applied months before my trip. Is my application already processed?

No. Applying early is correct and recommended. Your information is securely stored and monitored, and your travel document is submitted only when the official time window opens before your arrival. The processing stage refers to when we begin preparing your submission, not when you complete the form.

How to request a refund

1. Locate your order number and the email address used during the application.
2. Contact us through the website contact form or send an email to [email protected] with your full name, order number and a short explanation of your request.
3. Our team at DIGITAL MOONKEY LIMITED will review your case and confirm whether your application is still eligible for a refund.

Please note that we can only consider refund requests that meet the above conditions and that are submitted before the application enters the processing stage.

Important Notice

By completing your purchase, you acknowledge and agree to these pricing and refund terms. Please double-check all personal details before submitting your application, since incorrect or incomplete information may lead to delays, denial of boarding or denial of entry by the relevant authorities.

eVisapply.com and DIGITAL MOONKEY LIMITED assist you in submitting your travel document application, but the final decision on your admission to your destination is made exclusively by the border and immigration authorities. We cannot be held responsible for any decision related to your entry, for airline policies or for additional documentation that may be required for your trip.

For more information on our service conditions and user responsibilities, please review our Terms and Conditions.

If you need clarification about anything on this page, the team of DIGITAL MOONKEY LIMITED is available at [email protected].

Contact Information

DIGITAL MOONKEY LIMITED
71-75 Shelton Street, Covent Garden
London, United Kingdom, WC2H 9JQ
Email: [email protected]