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Last Updated: April 12, 2026
Digital Moonkey Ltd (“we,” “our,” or “us”) operates eVisapply.com. This Privacy Policy explains how we handle personal information.
We collect information you enter when you use our services, including identity and travel details (such as name, date of birth, passport or travel document identifiers, nationality), contact details (email, phone, postal address where relevant), travel plans (dates, accommodation, flight references where required by the destination), and payment-related data processed by our payment providers (we do not store full card numbers on our own servers). We also collect technical data when you browse our site (for example IP address, browser type, device identifiers, pages viewed, and cookie data as described in our Cookies policy). Special categories of data may be processed only where necessary for your application and where you provide them voluntarily as part of the official requirements.
We retain personal data only for as long as needed to provide the service, meet legal and accounting obligations, resolve disputes, and enforce our agreements. Typical retention periods range from the duration of your application and a limited period thereafter (for example up to 24–36 months for operational and legal purposes unless a longer period is required by law or by ongoing disputes), after which we delete or anonymise data where possible.
We use your data to: process and submit travel document applications; communicate with you about your order and application status; provide customer support; take payment and prevent fraud; improve our website and services; comply with legal duties; and, where you have agreed, send service-related messages (including transactional SMS). We do not sell your personal data. We may use aggregated or anonymised statistics that do not identify you.
We apply administrative, technical, and organisational measures appropriate to the risk, including TLS/SSL encryption for data in transit, access controls and authentication for systems that hold personal data, least-privilege access for staff, secure hosting environments, monitoring and logging, and periodic review of our practices. No online service can guarantee absolute security; if we become aware of a breach that affects you where we are required to notify you, we will do so in line with applicable law.
When you submit an application or create an order, you provide personal data voluntarily as necessary to perform the contract. Checkboxes and notices on the application forms record your acceptance of this Privacy Policy and, where applicable, consent to transactional SMS or email. Marketing communications (if any) are only sent where you have opted in; you can withdraw consent at any time using the unsubscribe link in emails or by contacting us. Non-essential cookies and similar technologies are managed through our cookie banner where required.
For access, correction, deletion, objections, or other privacy requests relating to your personal data, contact our data protection contact at [email protected]. We will respond within a reasonable period as required by applicable law. You may also lodge a complaint with your local supervisory authority.
We may share data with government authorities as required for your application, with payment and infrastructure providers who assist our operations under strict terms, and when required by law. If data is transferred outside your country, we use appropriate safeguards where required (such as standard contractual clauses).
Depending on your location, you may have rights to access, rectify, erase, restrict, or port your data, and to object to certain processing. Contact us at the email above to exercise these rights.
Our services are directed at adults. If you apply for minors, you confirm you have parental authority. We do not knowingly collect data from children without appropriate consent.
We may update this Privacy Policy; the “Last Updated” date will change. Material changes may be communicated by email or a notice on our website where appropriate.
General enquiries:
Digital Moonkey Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Company No. 15716386
Email: [email protected]